Your privacy is our priority
This policy explains in detail how your personal information is collected, used, and kept secure on the 09bb platform.
Introduction & Scope
09bb is a trusted online gaming platform in Bangladesh. We believe that protecting our users' privacy is a fundamental responsibility. This Privacy Policy ("Policy") describes how 09bb collects your personal information, why it collects it, how it uses it, and in what circumstances it may share it with third parties.
When you use the 09bb website (https://09bb.lat), application, or services, you are considered to have agreed to the terms of this Policy. We recommend that you read this Policy before you start using the service.
This Policy applies to all registered users, inactive users, and anyone who visits our platform. 09bb reserves the right to change this Policy at any time, and the updated date will be noted when changes are made.
What information we collect
09bb collects various types of information that help us improve the quality of our service and provide you with a safe experience. A category-by-category breakdown of the information collected is provided below.
Personal identity information
During the account registration and verification process we collect the following information:
- Full name and date of birth (for age verification)
- National ID number or passport details
- Valid email address
- Mobile phone number
- Residential address
Financial information
To process transactions we collect the following information:
- bKash, Nagad, Rocket, or Upay account number (for transaction verification)
- Deposit and withdrawal history
- Transaction amounts and dates
- Additional documents provided during financial verification
Gaming activity information
The following information is recorded automatically while you use the platform:
- Name and type of games played
- Bet amounts and outcomes
- Session duration and frequency
- Bonus and promotion usage history
Technical & device information
Information collected automatically from your device and connection:
- IP address and geographic location (country level)
- Browser type and version
- Operating system information
- Cookie and session data
- Referral URL and page visit history
Purpose of data use
09bb uses your information only for specific, legitimate, and transparent purposes. We never use your information unnecessarily or collect more than is needed.
Account management and verification
Personal information is used to confirm your identity, verify your age (service is provided only to those aged 21 or over), and keep your account secure. This is essential for the safety of our platform.
Transaction processing
Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain records of financial transactions. Accurate verification is ensured for every deposit of ৳200 or more.
Customer support
Our 24/7 live chat and email support team uses your information to resolve your issues. Our team is always ready to assist in both Bengali and English.
Platform improvement and personalisation
By analysing your gaming preferences and usage patterns, the 09bb platform experience is continually improved. This makes it possible to provide relevant game recommendations and promotional offers.
Ensuring responsible gaming
By monitoring gaming activity data we identify potentially risky behaviour and effectively manage responsible gaming tools. This is part of our commitment to ensuring the wellbeing of our users.
Security and fraud prevention
Technical data and transaction history are analysed to detect and prevent unauthorised access, account theft, money laundering, and other fraudulent activities.
Information sharing with third parties
09bb does not sell your personal information. However, in certain specific circumstances, limited information may be shared with trusted third parties:
Payment processors
The information needed to complete transactions is shared with bKash, Nagad, Rocket, and Upay. This information is used solely for the purpose of payment verification.
Game software providers
Game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe receive only the minimum information necessary to manage gaming sessions. They do not receive any additional personal information.
Legal obligations
We may be legally required to provide information to authorities in order to comply with court orders, lawful requests from investigating authorities, or applicable legal processes.
Technology service providers
Server hosting, cloud storage, and analytics service providers may access the minimum information necessary to carry out operations. These providers are bound by strict confidentiality agreements with 09bb.
Cookie and tracking technology
The 09bb website uses cookies and similar technologies to improve your browsing experience.
Essential cookies
These cookies are essential for the basic functionality of the website. They are used to keep login sessions active, remember language preferences, and manage security features. These cookies cannot be disabled.
Functional cookies
These cookies are used to remember your preferences and settings. They do not share any personal information with third parties without your permission.
Analytics cookies
Analytics cookies are used to collect anonymous statistics for monitoring and improving platform usage. This information is not used to identify any individual.
Data security measures
09bb takes the highest technical and organisational steps to protect your information. Our security framework is divided into the following layers:
Technical safeguards
- SSL/TLS encryption — fully encrypted during data transfer
- Sensitive data stored with AES-256 encryption
- Two-Factor Authentication available
- Firewall and intrusion detection system
- Regular security audits and vulnerability testing
Organisational measures
- Strict access controls — only authorised staff can access data
- Staff privacy and security training
- Incident response plan prepared for handling data breaches
- Confidentiality terms included in agreements with third parties
While we are committed to ensuring the highest level of security, no digital system is entirely risk-free. We recommend that you keep your password safe and notify our support team immediately if you notice any suspicious activity.
Your rights and controls
As a user of the 09bb platform you have certain important rights over your own information. You can contact us at any time to exercise these rights.
Right to access information
You have the right to know what information we have collected about you and to request a copy of that information.
Right to rectification
You have the right to request correction or updating of your stored information if it is inaccurate or incomplete.
Right to erasure
In certain circumstances you have the right to request deletion of your information, although some information may need to be retained due to legal obligations.
Right to restriction of processing
In some cases you have the right to request that the use of your information be limited, particularly during a dispute about the accuracy of the information.
Opt out of marketing communications
You have the right to request that you stop receiving promotional emails or messages. However, important service-related messages may continue to be sent.
Right to data portability
You have the right to request that the information you have provided be made available in a structured, commonly usable format.
Data retention period
09bb does not retain any information beyond the necessary period. The retention period for information is determined on the basis of the following policy:
Information for active accounts
All necessary information is retained for as long as your account remains active. This information is not deleted, as it is essential for providing the service and for security.
Information after account closure
Even after an account is closed, records of financial transactions and identity verification information are retained for a specified period in accordance with applicable law. This is done due to legal obligations.
Marketing information
If you request to opt out of marketing communications, that preference is applied immediately and your contact information is no longer used for promotional purposes.
Protection of minors
09bb is intended only for individuals aged 21 or over. We do not intentionally collect information from any minor. Age verification is mandatory during the registration process.
If it becomes known that our records contain the information of a minor collected inadvertently, we will immediately delete that information and close the associated account. If you have any information about this, please contact [email protected].
Policy changes and notification
09bb may update this Privacy Policy from time to time. If significant changes are made, we will notify you in the following ways:
- Displaying a notice on the platform
- Sending a notification to your registered email
- Changing the updated date at the top of the Policy
If you continue to use the platform after the updated Policy is published, you will be considered to have given your consent to the updated Policy. We recommend that you review this page regularly.
Contact us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights relating to your information, please contact the 09bb privacy team:
09bb Privacy Support
Email: [email protected]
Support is available in Bengali and English via 24/7 live chat.
We will review your request as quickly as possible and respond in compliance with applicable laws. Some requests may require identity verification to be completed.
To learn more about your rights or to read the site's rules and conditions, visit the Terms & Conditions page. To learn about responsible gaming, visit the Responsible Gaming page.